Customer feedback form

About you

Your age group

18 – 30 years 31 – 45 years 45 – 60 years 61 years and above

How you reached us

How did you first hear about NIC? (optional)

Television Radio Newspapers and magazines Social media Agent or broker Bank Relatives or friends Somewhere else

How did you take out your cover? (optional)

NIC staff Agent or broker Bank NIC Kiganjani app NIC website Voda Bima Bima Sokoni

Where do you rank the NIC brand?

The first The second The third Among the top five Not even in the top ten

Your claim

Are you following up a claim for

Life insurance General insurance

Rate the service

How satisfied are you with the service you received today?

Very good Good Average Poor Very poor

How satisfied are you with the time we spent serving you?

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How was the reception you were given?

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How satisfied are you with the explanation you were given?

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How well did we resolve what you came for?

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How do you rate the overall quality of our service?

Very good Good Average Poor Very poor

What should we improve?